Claims Management
About Claims Management
Claim management refers to the broad range of recommendations and services that businesses offer in connection with legal actions for monetary damages, breach of contract, or other types of restitution.
Why is Claims Management important?
There will be insurance claims for every firm. However, by using claim management, a well-informed company may lower insurance rates, effectively manage claims, improve its claims history, and prevent more claims.
Who should take the Claims Management Exam?
- Contract Professionals
- Project Managers
- Contract Administrators
- Contract Engineers
- Project Engineers
- Risk manager / Contract Risk Professionals
- Project Owners/Employers
- Contractors and equipment/material suppliers
- Contract Administrators and
- Quantity Surveyors
Claims Management Certification Course Outline
- Contractual Claims
- Variations & Delay Claims
- Delay Claims
- Claims Presentation
- Reviewing Claims
- Contract Completion Critical Issues
- Administrative and contractual closure – checklist
- Dealing with Disputes
- Mediation of Claims Disputes
- Breaches of Contract and Remedies
- Managing claims and disputes
Certificate in Claims Management FAQs
What is the Claims Management Practice Exam?
The Claims Management Practice Exam tests your knowledge of how to handle and process claims in industries like insurance, healthcare, or employee benefits. It covers registration, review, communication, and compliance.
Who should take this exam?
This exam is for claims officers, insurance staff, customer service representatives, healthcare administrators, and anyone preparing for a role in claims management.
Do I need to have prior experience in claims to take this exam?
No. The exam is suitable for both beginners and professionals. Basic understanding of policies and documentation is helpful.
What topics are included in the exam?
The exam includes claim registration, document verification, policy review, communication with claimants, handling disputes, and using claims software.
Is this exam useful for those working in insurance?
Yes. It is designed to support professionals in auto, life, health, or property insurance, as well as third-party administrators.
Can this exam help me prepare for a job in customer support or service centers?
Yes. The exam includes customer communication, tracking requests, and handling complaints — all of which are important in service roles.
Does the exam cover legal and compliance aspects?
Yes. It includes questions on timelines, fraud prevention, data privacy, and industry-specific regulations.
What tools or systems should I know before taking this exam?
Familiarity with claims management software, ticketing systems, or CRM tools is helpful but not mandatory.
Will this exam help me improve my accuracy and reporting?
Yes. The exam covers good practices in record keeping, documentation, and report generation.
Can training teams or HR departments use this exam?
Yes. The exam is suitable for onboarding, skill assessment, or internal training in claims processing teams.