Customer Assistance

Customer Assistance

Customer assistance is the practice which involves using various tools and techniques to provide support and help to customers before, during, and after the purchase of a product or service of the company. The practice involves answering customer queries, solving problems, guiding users on product or service usage, advice on troubleshooting, and ensure customer satisfaction. The practice aims to better the customer experience, trust, and loyalty. It is offered by phone, email, chat, or in-person.

Certification in customer assistance verifies your skills and knowledge in providing customer service and support. This certification assess you in communication, problem-solving, conflict resolution, customer service tools and techniques.
Why is Customer Assistance certification important?

• The certification validates your skills and knowledge in customer assistance.
• Certified professionals are often eligible for promotions and higher-paying customer service roles.
• Shows your skills in communication, problem-solving, and customer handling.
• Boosts your credibility with customers and employers.
• Validates to your knowledge of tools to resolve issues efficiently.

Who should take the Customer Assistance Exam?

• Customer Service Representatives
• Call Center Agents
• Help Desk Support Technicians
• Client Relationship Managers
• Customer Success Managers
• Retail Sales Associates
• Technical Support Specialists
• Account Managers
• Social Media Support Coordinators
• Customer Care Team Leaders

Customer Assistance Certification Course Outline
The course outline for Customer Assistance certification is as below -