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Certificate in Grievance Handling

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Grievance Handling


About Grievance Handling
A grievance is any dissatisfaction or feeling of injustice having a connection with one’s employment situ­ation which is brought to the attention of management. Speaking broadly, a grievance is any dissatisfac­tion that adversely affects organizational relations and productivity.

A grievance handling system serves as an outlet for employee frustrations, discontents, and gripes like a pressure release valve on a steam boiler. Employees do not have to keep their frustrations bottled up until eventually, discontent causes an explosion.


Why is Grievance Handling important?
A grievance process is designed to give employees and employers a fair and objective system to raise and review serious issues and complaints without bias.


Who should take the Grievance Handling Exam?
•    Human Resource professionals
•    Business owners or Entrepreneurs
•    Anyone who wants to assess their grievance handling skills
•    HR managers and senior executives
•    Human Resource consultants
•    Professionals working in outsourced companies responsible for human resources
•    Anyone interested in grievance handling

Grievance Handling Certification Course Outline
1. Grievance Handling
2. Discipline
3. Employee Exit
4. Industrial Disputes


Certificate in Grievance Handling FAQs

  • Active listening
  • Attention to detail
  • Sensitivity and tact
  • Inclusive language
  • Calm demeanour

Following are the effective ways to grievance handling 

  • Create the system
  • Acknowledge the grievance
  • Investigate
  • Hold the formal meeting
  • Take your decision and act accordingly
  • Appeal process
  • Review the situation
  • Uproot the main cause of grievance

Grievance handling is the management of handling employee dissatisfaction or complaints, it can favouritism, workplace harassment, or wage deduction. If company establishing a formal grievance handling procedures, they provides a safe environment to employees to raise their concerns.