Guest Relations
About Guest Relations
For
the hotel industry, guest relations are of high importance to create
relationships in order to create the best win-win situation possible.
This win-win situation regards the relationship between the hotel and
its clientele, whenever their clients are happy, the profits will
increase.
Building and maintaining strong guest relationships is essential to a modern hotel’s success, especially for independent hotels that do not have to total access to constant technology upgrades and huge marketing budgets.
The importance of guest relations is due to the benefits which it provides, which are
• Enhances Better Customer Service.
• Facilitates the discovery of new customers.
• Increases customer revenues.
• Helps the sales team in closing deals faster.
• Enhances effective cross and up-selling of products.
• Simplifies the sales and marketing processes.
• Makes call centers more efficient.
• Enhances customer loyalty.
Who should take the Guest Relations Exam?
• Hotel management professionals
• Anyone who wants to assess their skills
• Hotel managers and senior executives
• Professionals working in outsourced companies responsible for guests
• Anyone interested in guest relations
Guest Relations Certification Course Outline
1. Guest Handling
2. Guest Expectations
3. Consumer Attitudes
4. Hotel Organization
5. Hotel Rooms
6. Room Reservation
Guest Relations Manager Certificate FAQs
What is Guest Relation?
A Guest relations office is a person who handles the activities of a guest from welcoming the guest, handling their grievances till departure.
What is the key to maintain guest relations?
The key to maintain guest relations is to listen to your customers and take the necessary action if required; it is the best way to maintain guest relationship.
What career opportunities after this exam?
Guest relations as a career can be lucrative, there are numbers of hotel which are reputed and provides good compensations to guest relations officer.