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IIBF Debt Recovery Agent (DRA) Exam

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IIBF Debt Recovery Agent (DRA) Exam



The Debt Recovery Agent Examination (DRA Exam) is a certification assessment administered by the Indian Institute of Banking & Finance (IIBF). It is a prerequisite for individuals aspiring to pursue careers as Debt Recovery Agents (DRAs) within India.

The DRA Exam holds significant importance for those intending to enter the field of debt recovery in India. This examination is structured to evaluate candidates' understanding of the debt recovery procedures and their dedication to upholding ethical and professional standards.

Who should take the exam?

The eligibility requirements for the Debt Recovery Agent (DRA) Exam administered by the Indian Institute of Banking & Finance (IIBF) are outlined as follows:
  • Educational Qualification: Candidates must hold a minimum of 10+2 certification or possess higher qualifications from a recognized board or university.
  • Age: Applicants must have reached the age of 18 years at the time of submitting their training application.
  • Training: Successful completion of mandatory training is essential. Candidates who have completed 10+2 must obtain a training certificate for 100 hours, while those with higher qualifications need a 50-hour certificate.
  • Employees of BPOs/Call Centers with a graduation degree or higher qualifications are required to undergo 50 hours of training as outlined in the training schedule provided to Banks/Accredited Institutes.
  • Candidates with previous experience as debt collection agents or possessing higher educational qualifications such as a graduate degree from an accredited institute may qualify for a reduction in the training duration.

Course Outline 

The Debt Recovery Agent Exam covers the given topics  - 
  • Introduction to Debt Recovery
  • Banking Laws and Regulations
  • Communication and Negotiation Skills
  • Collection Process and Strategies
  • Ethical Debt Recovery Practices
  • Communication and Negotiation Skills

IIBF Debt Recovery Agent (DRA) Exam FAQs

Application for examination should be registered online from the Institute's website www.iibf.org.in. The schedule of examination and dates for registration will be published on IIBF website.

Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.

After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.

Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.

The main topics in this exam are – • Principles of Banking • Structure and Function of Banking • Retail Banking • Recent Trends • E-banking-KYC Norms • Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc • Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability

The passing criteria for the exam is 50%.

There will be approx 90 questions which have to be completed in 90 minutes.

The fee structure for IIBF Debt Recovery Agent (DRA) Exam is Rs. 1200/- (For Members) and Rs. 1500/- (For Non-Members)

There will only be multiple choice questions in the exam.

Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.

TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.

There will be no negative marking for wrong answers.

Once purchased, the practice exams can be access for the lifetime.

Yes our experts frequently blog about the tips and tricks for exam preparation.

Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.

Yes testprep training offers free practice tests for IIBF Debt Recovery Agent (DRA) Exam which can be used before the final purchase for complete test.

Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the IIBF Debt Recovery Agent (DRA) Exam cost.