KPI
About KPI
A
Key Performance Indicator is a measurable value that demonstrates how
effectively a company is achieving key business objectives.
Organizations use KPIs at multiple levels to evaluate their success at
reaching targets. High-level KPIs may focus on the overall performance
of the business, while low-level KPIs may focus on processes in
departments such as sales, marketing, HR, support and others.
Why is KPI important?
The Advantages of KPIs
• Close Learning Gaps.
• Empower Employees to Take Action.
• Measure Outcomes and Results.
Who should take the KPI Exam?
• Senior professionals
• Business owners
• Entrepreneurs
• Innovators
• Anyone who wants to assess their KPI skills
• Managers and senior executives
• Consultants
• Any professional with skills and knowledge on KPI
• Anyone interested in KPI
• Anyone who wants to learn KPI
• Students
KPI Certification Course Outline
1. Performance measurement basics
2. Strategy management
3. Key performance indicators types & forms
4. KPI lifecycle
5. KPIs selection criteria
6. Data custodians
7. Performance reports
8. Dashboards/scorecards
9. Performance analysis
10. Performance review meetings
11. Monitoring and improving KPIs