Operational Performance Management
About Operational Performance Management
Operational
Performance Management (OPM) is the alignment of all departments within
an organization to ensure that they are working together to achieve a
common set of business goals. This includes all activities required to
keep a business running productively across the organization.
Why is Operational Performance Management important?
Benefits of performance management
• Highlights training needs.
• Boosts morale.
• Helps with identifying the right employees for promotion.
• Supports workforce planning.
• Increases employee retention.
• Delivers greater employee autonomy.
Who should take the Operational Performance Management Exam?
• Senior operations professionals
• Business owners
• Entrepreneurs
• Anyone who wants to assess their Operational Performance Management skills
• Managers and senior executives engaged in operations or performance management
• Operations or performance management consultants
• Any professional with skills and knowledge on Operational Performance Management
• Anyone interested in Operational Performance Management
Operational Performance Management Certification Course Outline
1. Organizational Operations Management
2. Product and Service Management
3. Supply Chain Management
4. Inventory Management
5. Forecasting
6. Capacity Management
7. Operations Scheduling
8. Quality Management
9. Facility Management
Certificate in Operational Performance Management FAQs
What is the format of the exam?
The exam includes 60 multiple‑choice questions and 5 scenario‑based case studies. You have 90 minutes to complete it.
Who should take the exam?
It is designed for professionals involved in operations, performance management, and process improvement roles.
Is prior experience required?
Basic understanding of business operations and metrics helps, but detailed experience is not mandatory.
How can I prepare?
Review performance management frameworks, study process analysis methods, and practise using dashboard tools.
What score is required to pass?
A minimum score of 70% overall is needed to earn certification.
Can I retake the exam if I fail?
Yes. You may retake the exam after a 14‑day waiting period.
How long is certification valid?
Certification remains valid for three years. Renewal requires completing a refresher assessment.
What tools do I need for the exam?
You need access to a computer with spreadsheet software and familiarity with any performance dashboard tool.
Are practical tasks included?
Yes. Scenario‑based case studies test your ability to apply analysis and reporting skills to real‑world operations.
How will this certification benefit me?
It validates your operational management skills and can improve your credibility and career prospects in operations and analytics.