Operation Management
About Operation Management
Operations
management involves utilizing resources from staff, materials,
equipment, and technology. Operations managers acquire, develop, and
deliver goods to clients based on client needs and the abilities of the
company.
Why is Operation Management important?
Importance of Operations Management
•
Helps in achievement of objectives: Operations management has an
effective role in the achievement of pre-determined objectives of an
organization. It ensures that all activities are going as per plans by
continuously monitoring all operations of organization.
• Improves
Employee productivity: Operation management improves the productivity
of employees. It checks and measures the performance of all people
working in the organization. Operation manager trains and educate their
employees for better performance.
• Enhance Goodwill: Operation
management helps in improving the goodwill and presence of the
organization. It ensures that quality products are delivered to all
customers that could provide them better satisfaction and makes them
happy.
• Optimum utilization of resources: Operation management
focuses on optimum utilization of all resources of the organization. It
frames proper strategies and accordingly continues all operations of the
organization. Operation managers keep a check on all activities and
ensure that all resources are utilized on only useful means and are not
wasted.
• Motivates Employees: Operation management helps in
motivating the employees towards their roles. Operation managers guide
all peoples in performing their roles and provide them with better
atmosphere. Employees are remunerated and rewarded according to their
performance level.
Who should take the Operation Management Exam?
• Production, Logistics, SCM or Finance professionals
• Business owners
• Entrepreneurs
• Innovators
• Anyone who wants to assess their operation management skills
• Production, Logistics, SCM or Finance managers and senior executives
• Management consultants
• Professionals working in outsourced companies responsible for operation management
• Any professional with skills and knowledge on operation management
• Students
Operation Management Certification Course Outline
1. Organizational Operations Management
2. Product and Service Management
3. Supply Chain Management
4. Inventory Management
5. Forecasting
6. Capacity Management
7. Operations Scheduling
8. Quality Management
9. Facility Management
Certificate in Operations Management FAQs
What is the format of the exam?
The exam includes 60 multiple‑choice questions and 5 scenario‑based case studies. You have 90 minutes to complete it.
Who should take the exam?
Professionals responsible for planning, executing, or analysing operations—managers, planners, analysts, and consultants.
Is prior experience required?
A foundational understanding of business processes helps, but detailed experience is not mandatory.
How can I prepare?
Review textbooks on operations management, practice process mapping, study inventory and quality models, and work through sample case studies.
What score is needed to pass?
A minimum score of 70% overall is required to earn certification.
Can I retake the exam if I fail?
Yes. You may retake it after a 14‑day waiting period.
How long is certification valid?
Certification remains valid for three years. Renewal requires completing a brief refresher assessment.
What tools do I need for the exam?
You need a calculator and access to process‑mapping or spreadsheet software for scenario tasks.
Are practical tasks included?
Yes. Scenario‑based case studies test your ability to apply process analysis, capacity planning, and forecasting techniques.
How will this certification benefit me?
It validates your operations expertise, enhancing credibility and opening opportunities in management, consulting, and continuous‑improvement roles.