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Salesforce Advanced Administrator (CRT-211) Exam

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Salesforce Advanced Administrator (CRT-211) Exam


The Salesforce Certified Advanced Administrator program is designed for individuals having the skills and expertise of an experienced Salesforce Administrator. This exam covers a wide spectrum, including the applications, features, and functions accessible to end-users, as well as the advanced configuration, management, and application extension options available to Administrators across the Salesforce platform.

Within the Salesforce Certified Administrator program, there are two certifications. The first is the Salesforce Certified Administrator credential, which concentrates on the features and functionalities utilized in maintaining a Salesforce implementation.

The second certification in this program is the Salesforce Certified Advanced Administrator. This certification is for Salesforce Certified Administrators who have acquired proficiency in Salesforce configuration maintenance, can demonstrate comprehension of administration best practices, and possess the ability to utilize advanced features and functionalities to address various business challenges.


Who should take the exam?

The Salesforce Certified Advanced Administrator examination is for individuals who have experience working as Salesforce Administrators, with practical application of the skills and concepts. This individual is a Salesforce Certified Administrator who has completed the Administer, Extend, and Automate Salesforce (ADX211) course from Salesforce or an Authorized Training Center or possesses equivalent experience and knowledge. Additionally, the candidate has dedicated time to studying the course materials and supplementary materials provided by Salesforce.

The candidate should demonstrate comprehensive knowledge of the full range of application capabilities, features, and functions available to end-users, as well as the configuration and management options accessible to Administrators across the Salesforce platform. Proficiency in administration tasks at an expert level, utilizing the complete set of Salesforce features outlined in the exam, is expected.

The candidate is capable of learning Salesforce's advanced administration capabilities to address specific business challenges and automate complex processes. Furthermore, they must be familiar with recommending configuration enhancements and best practices to optimize and extend an organization's utilization of Salesforce. Continuously seeking out and evaluating new functionality for potential organizational benefits is also a key attribute.


Salesforce Advanced Administrator (CRT-211) Exam Topics

The exam covers the following topics - 

  • Domain 1: Learn about Security and Access: 20%
  • Domain 2: Understand Objects and Applications: 19%
  • Domain 3: Learn about Auditing and Monitoring: 10%
  • Domain 4: Cloud Applications: 11%
  • Domain 5: Understand Data and Analytics Management: 13%
  • Domain 6: Environment Management and Deployment: 7%
  • Domain 7: Understand Process Automation: 20%

Salesforce Advanced Administrator (CRT-211) Exam FAQs

The Salesforce Certified Advanced Administrator (SP21) exam passing score is 65% and above.

The Salesforce Certified Advanced Administrator exam is intended for an individual who has significant experience performing as a Salesforce Administrator, including hands-on experience applying the skills and concepts noted in the exam outline. 

The Salesforce Advanced Administrator (ADM-211) Exam covers the following topics

  • Security and Access: 20%
  • Extending Custom Objects and Applications: 8%
  • Auditing and Monitoring: 6%
  • Sales Cloud Applications: 10%
  • Service Cloud Applications: 10%
  • Data Management: 10%
  • Content Management: 3%
  • Change Management: 10%
  • Analytics, Reports and Dashboards: 10%
  • Process Automation: 13%

There are total 60 multiple choice questions asked in the Salesforce Certified Advanced Administrator Exam. 

The Salesforce Certified Advanced Administrator program is designed for candidates with expertise as seasoned Salesforce Administrator. The program covers the breadth of applications, the features and functions available to an end-user, and the advanced configuration, management, and application extending options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications.

The Salesforce Certified Advanced Administrator (SP21) exam is for 105 minutes.

  • The candidate should have a broad knowledge of the full application capabilities, the features/functions available to an end-user, and the configuration and management options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications.
  • The candidate should be capable of performing administration functions at an expert level, using the full set of Salesforce features as described in the exam outline.
  • The candidate can leverage the advanced administration capabilities of Salesforce to solve specific business challenges and automate complex business processes.
  • The candidate should be able to recommend configuration enhancements and best practices to optimize and extend an organization’s use of Salesforce.
  • The candidate actively seeks out new functionality as it becomes available and can evaluate the potential benefits of new features for an organization.

Salesforce Advanced Administrator (ADM-211) is designed for administrators, who want to intensify their existing skills and knowledge about using Salesforce to resolve the most pressing business needs. Prepare with learning resources, study guide, detailed documentation and more.


Salesforce Advanced Administrator (ADM-211) Online Tutorial 

The candidate should be able to:

  • Appropriately define record and field data access based on business requirements.
  • Create custom objects and define the appropriate relationship types.
  • Set up and configure Sales Cloud applications, including products, price books, schedules, and quotes.
  • Understand the capabilities of forecasting.
  • Set up and configure Service Cloud applications, including Salesforce Knowledge and entitlements.
  • Assess, cleanse, and maintain data quality using standard Salesforce functionality.
  • Set up and configure Salesforce CRM Content.
  • Understand the capabilities of sandboxes and the tools available to move data between environments.
  • Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.
  • Use dynamic dashboards and dashboard filters to enhance dashboards.
  • Create workflow rules, approval processes, and formula fields to automate complex business processes.

The Salesforce Certified Advanced Administrator (SP21) exam fees is USD 200 and the retake fee is USD 100.