Salesforce Service Cloud Consultant Exam
The Salesforce Service Cloud Consultant certification validates your proficiency in designing, implementing, and managing customer service solutions using the Salesforce Service Cloud platform.
Who should consider this certification:
- Salesforce administrators: Gain advanced knowledge of Service Cloud features and functionalities.
- Customer service professionals: Enhance your understanding of Salesforce and its potential to improve customer service delivery.
- IT consultants: Broaden your expertise in implementing and managing cloud-based customer service solutions.
- Individuals seeking career advancement in the Salesforce ecosystem: Validate your skills and stand out in the job market.
Exam Outline
The Salesforce Service Cloud Consultant exam covers the following concepts -
- Understanding Industry Knowledge: 10%
- Understanding Implementation Strategies: 15%
- Understanding Service Cloud Solution Design: 16%
- Understanding Knowledge Management: 9%
- Understanding Interaction Channels: 10%
- Understanding Case Management: 15%
- Understanding Contact Center Analytics: 5%
- Understanding Integration and Data Management: 5%
- Understanding Service Console: 15%