Technical Support
The Technical Support exam evaluates a candidate's ability to provide effective assistance and troubleshooting for technical issues related to software, hardware, and networks. The exam covers essential skills such as problem-solving, customer service, and technical knowledge required to support and resolve technical problems efficiently.
Who should take the exam?
- Aspiring Technical Support Specialists: Individuals seeking to enter the technical support field.
- IT Professionals: Those looking to validate and enhance their technical support skills.
- Help Desk Technicians: Professionals working in help desk environments who want to advance their careers.
- Customer Support Representatives: Those in customer service roles who provide technical assistance.
- Systems Administrators: IT professionals responsible for maintaining and supporting IT systems.
Course Outline
The Technical Support exam covers the following topics :-
- Module 1: Introduction to Technical Support
- Module 2: Understanding Customer Service Skills
- Module 3: Understanding Problem-Solving Techniques
- Module 4: Understanding Technical Knowledge - Software
- Module 5: Understanding Technical Knowledge - Hardware
- Module 6: Understanding Technical Knowledge - Networking
- Module 7: Understanding Tools and Resources for Technical Support
- Module 8: Understanding Documentation and Reporting
- Module 9: Understanding Security and Compliance