Troubleshooting
The Troubleshooting exam assesses a candidate's ability to systematically identify, diagnose, and resolve technical issues in various systems, including hardware, software, and network environments. This exam is essential for IT professionals who need to ensure the smooth operation of technology infrastructure and provide effective support.
Who should take the exam?
- IT Support Specialists: Professionals providing technical support and troubleshooting assistance.
- Network Administrators: Individuals responsible for managing and troubleshooting network infrastructure.
- System Administrators: IT professionals managing server and desktop environments.
- Technical Support Engineers: Engineers focused on resolving technical issues for clients or within organizations.
- Help Desk Technicians: Front-line support staff handling initial technical queries and issues.
Course Outline
The Troubleshooting exam covers the following topics :-
- Module 1: Introduction to Troubleshooting
- Module 2: Understanding Troubleshooting Tools and Techniques
- Module 3: Understanding Hardware Troubleshooting
- Module 4: Understanding Software Troubleshooting
- Module 5: Understanding Network Troubleshooting
- Module 6: Understanding Security Troubleshooting
- Module 7: Understanding System Performance Troubleshooting
- Module 8: Understanding Troubleshooting in a Cloud Environment
- Module 9: Understanding Case Studies and Practical Scenarios
- Module 10: Understanding Communication and Documentation